I have experience working in the BPO industry, mainly handling customer service for health insurance. I’ve helped members with their coverage, answered questions about benefits, and made sure their concerns were taken care of quickly and professionally. I also worked as an appointment setter for Powur Solar, where I reached out to potential clients and booked consultations for solar energy solutions.
What I’m Good At:
Talking to people and helping them understand their options, whether it’s insurance or solar.
Staying calm and professional, even when dealing with tough situations or frustrated customers.
Managing multiple tasks like handling calls, updating records, and following up on leads without missing a beat.
Using tools like CRMs and call center software to keep things organized and efficient.
Building trust and keeping things clear and honest in every conversation.
