Dependable and detail-oriented Insurance Operations Analyst & Live Chat Support Specialist with over 8 years of experience delivering exceptional customer service, policy administration, and claims support. Proficient in managing end-to-end insurance operations across multiple U.S. states, with advanced skills in data management, research, documentation, and administrative coordination. Adept at multitasking, CRM systems, and virtual office tools—bringing the versatility and efficiency of a General Virtual Assistant to every task. Recognized for strong communication, adaptability under pressure, and a consistent record of exceeding performance targets.
