I am an experienced Customer Support and Virtual Assistant with over 5 years of hands-on experience handling email support technical troubleshooting and back office operations for online businesses.
I specialize in managing high volume email inquiries resolving customer issues clearly and professionally and following SOPs to maintain consistent service quality. I have worked with tools such as Zendesk Gorgias Gmail Shopify Slack Trello Asana and Google Workspace.
I also have a strong background in technical support including software and hardware troubleshooting account management and database handling. I am comfortable guiding customers step by step to resolve issues and escalating complex concerns when needed.
In addition to support I can help with operations tasks such as inbox management data tracking file organization using Dropbox and creating SOPs to improve workflow efficiency.
What you can expect fro-----------:
Clear and professional communication
Fast and accurate responses
Strong attention to detail
Reliable and consistent work
Ability to work independently with minimal supervision
I am looking for a long term opportunity where I can contribute to your business by providing excellent customer support and helping keep your operations organized and efficient.
