Hello, my name is Analiza Plana from the Philippines. I am an experienced property management and real estate virtual assistant with over eight years of combined experience in BPO customer service, sales, lead generation, maintenance coordination, lease administration, and tenant relations. Throughout my career, I have supported U.S.-based property management companies by managing day-to-day operations, including rent collection, delinquency follow-up, maintenance requests, move-ins and move-outs, bank reconciliation, MLS listings, and vendor coordination using platforms such as AppFolio and Buildium. As the primary point of contact for tenants, vendors, and clients, I have developed strong communication, multitasking, and problem-solving skills while consistently delivering exceptional customer service. I am highly organized, proactive, and detail-oriented, with extensive experience handling phone calls, emails, scheduling, and coordinating service requests in fast-paced environments. I take pride in ensuring that operations run smoothly and that every client receives timely and professional support.
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