My skills include:
• Agent performance Management for Customer/Player Support
• Data and Reports Analysis
• Community Management (Trust and Safety Team Lead for -----------)
• Quality Analyst (Includes of the creation of Quality process and training QA aspirants)
• Trainer (also includes creation of training deck as well as the hourly schedule)
• Client communication (communicates with clients on a daily basis to ensure analysis and reports based on answered tickets are cascaded to them for observation)
