Proactive and detail-oriented professional with a strong background in administrative operations, healthcare support, and team leadership. Former Assistant Manager in a BPO environment with hands-on experience overseeing daily workflows, coaching staff, and driving performance improvements. Skilled in remote collaboration, documentation, scheduling, and client-facing communication. Experienced in healthcare-related roles including claims resolution, insurance verification, and provider support, with a solid understanding of HIPAA compliance and patient coordination. Adept at using tools like Google Workspace, Microsoft Office, and multi-system platforms to manage tasks efficiently. Committed to delivering organized, confidential, and compassionate support in fast-paced virtual settings.
