"The only way to do great work is to love what you do." — Steve Jobs
Sales & Customer Service Experience: I have over three years of experience as a Social Media Associate and Customer Support, engaging directly with customers via chat, email, and social media. I handled inquiries related to orders, deliveries, returns, and product concerns, monitored leads, closed sales opportunities, and consistently met sales targets.
Social Media Proficiency: I have hands-on experience managing customer interactions, comment moderation, and community support across Facebook, Instagram, TikTok, and YouTube. I monitored and responded to both positive and negative feedback, supported promotions, and applied strong product knowledge to recommend and upsell products when appropriate.
Communication Skills: My roles required clear, professional, and empathetic written communication to maintain high customer satisfaction, de-escalate concerns, and ensure accurate and timely resolutions across email and social platforms.
Multi-tasking & Pressure Handling: I effectively managed high volumes of simultaneous inquiries, tracked and documented cases using HubSpot and Sprout CRM, and coordinated with internal teams and branches to resolve concerns efficiently in fast-paced, remote environments.
Tools & SOPs: I am proficient in Google Workspace, social media management tools, HubSpot and Sprout and have extensive experience in using Shopify and Mailspring. I am comfortable following SOPs, scripts, and brand guidelines, and I actively leverage AI tools such as ChatGPT to streamline workflows and reduce response times.
Work Style: I am proactive, detail-oriented, and solution-focused, with a strong ability to adapt quickly, work independently in remote setups, and continuously learn to improve performance and customer experience.
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