Results-driven IT and Administrative Management professional with over 14 years of progressive experience in technical leadership, organizational management, and business process optimization. Proven expertise in overseeing end-to-end ICT operations, budget planning (CAPEX/OPEX), and enterprise-level project management. Skilled in driving innovation across technology, processes, and policy alignment to enhance organizational efficiency and performance.
Highly experienced in implementing ISO standards and COBIT frameworks, ensuring robust IT governance, compliance, and alignment with strategic business goals. Adept in P&L analysis, cost management, and value creation to achieve financial accountability and operational excellence. Focused on improving customer experience through technology-driven solutions that deliver measurable impact.
Recognised for bridging organisational objectives with ICT strategies, fostering collaboration with top management, and executing sustainable, data-driven solutions. Demonstrates strong leadership in people management, policy development, and cross-functional coordination. Committed to driving continuous improvement, institutional innovation, and long-term organizational growth.
