Need someone who can take your Shopify customer support off your plate?
I help DTC and Shopify brands manage the day-to-day work behind a great customer experience — from answering customer emails to investigating orders, tracking shipments, processing refunds, and resolving difficult situations.
I have hands-on experience supporting e-commerce brands through Shopify, Gorgias, Zendesk, and Re, and I’m comfortable working independently with SOPs while using good judgment when a situation doesn't fit a standard template.
What I can take ownership of:
📩 CUSTOMER SUPPORT
<8efe80624d780eba0c6493ec45140364>Email & live chat support
Order and product questions
Frustrated customer de-escalation
Follow-ups and unresolved tickets
Personalized, non-robotic responses
🛒 SHOPIFY ORDER MANAGEMENT
Order review and updates
Cancellations
Refunds
Replacements
Customer/order history
Fulfillment checks
🚚 SHIPPING & TRACKING
"Where is my order?" inquiries
Tracking investigations
Delayed shipments
Missing or damaged packages
Carrier issues
Local/international shipment updates
💳 POST-PURCHASE SUPPORT
Refund and return requests
Exchanges
Damaged products
Missing items
Promotion/discount concerns
⚙️ HELPDESK OPERATIONS
Gorgias ticket management
Macros and templates
Tags and internal notes
Ticket organization
Zendesk & Re workflows
Following and improving SOPs
My approach
I don't believe good customer service means simply replying as quickly as possible.
I read the conversation, check the order, verify the facts, understand the customer's actual concern, and then provide the appropriate solution.
That means customers get responses that feel human and helpful, while the business still follows its policies and protects its bottom line.
If you're looking for someone who can own your customer support inbox, keep your Shopify orders organized, investigate problems before responding, and give your customers a genuinely helpful experience, I'd love to work with you.
