Highly seasoned Customer Service Representative with over six years of experience in high-volume, telephone-based support. Proven expertise in sales, technical troubleshooting, and customer care. I am adept at managing complex customer complaints and utilizing major customer service software while maintaining a positive and friendly disposition. Seeking to leverage this extensive background in a customer service role, with a strong focus on my passion for hospitality and a natural ability to empathize with and connect with diverse customers.