I’m Ina Katrina Gadon, a fraud prevention and compliance expert with over seven years of experience in operations, investigations, customer service, and chargeback processing. My career spans impactful roles at Capital One, Genpact, and iQor, where I’ve developed a proven track record in fraud detection, KYC compliance, and customer-centric solutions.
At Capital One, I’ve handled fraud prevention from all angles—monitoring transactions, identifying suspicious activities, conducting investigations, and managing high-risk cases. My expertise also extends to chargeback analysis, where I’ve reviewed evidence, resolved disputes, and ensured compliance with Mastercard and Visa guidelines. Each case is an opportunity to protect customer trust while improving processes to minimize future vulnerabilities.
Before Capital One, I worked at Genpact as a KYC Analyst, where I managed client onboarding and ensured compliance with AML standards. I developed a sharp eye for identifying risks and navigating complex regulatory requirements. Earlier, at iQor, I strengthened my foundation in customer service and technical troubleshooting, assisting DirecTV-AT&T customers with inquiries, resolving issues, and upselling services. These experiences honed my ability to connect with customers and solve problems effectively.
To reinforce my expertise, I’ve earned certifications in AML compliance, risk assessment, and financial crime processes. These qualifications, combined with my technical knowledge and critical thinking skills, enable me to tackle fraud, resolve disputes, and enhance transaction monitoring systems with precision. My passion for protecting financial integrity drives me to deliver results while maintaining a strong focus on customer satisfaction.
What sets me apart is my ability to blend technical expertise with a human touch. Fraud prevention and compliance aren’t just about processes—they’re about protecting people. Whether I’m investigating fraudulent activities, resolving disputes, or guiding customers on account security, I approach every task with empathy and determination.
If you’re looking for a partner who can safeguard your organization’s integrity, deliver innovative solutions, and put customers first, I’d be honored to collaborate and make a lasting impact.
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