Results-oriented operations leader with over 10 years of experience in client intake, B2B campaign management, and team supervision in the outsourcing industry. I currently work as an Intake Supervisor where I manage lead evaluation, track performance, and ensure compliance in intake operations for a law firm. My focus is on high-quality client onboarding and precise reporting.
In my previous role as a Project Team Lead, I managed B2B outbound campaigns. I specialized in data profiling, RSVP coordination, and lead generation. I led client meetings, trained agents, and provided campaign reviews through detailed reports and presentations. My experience also includes hands-on work in email and calendar management, data analysis, and reputation monitoring.
I began my career as a Senior Account Officer, where I developed strong skills in outbound communication and daily reporting. This foundation helped shape my leadership style, which emphasizes accuracy, understanding, and ongoing improvement.
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