With over 4 years of hands-on experience in the dynamic US healthcare industry, I've built a strong foundation in administrative and operational support, ensuring seamless patient care and compliance. My expertise lies in insurance verification, where I meticulously handle eligibility checks to minimize delays and enhance accuracy.
I excel in Electronic Health Record (EHR) management using Epic, streamlining documentation and data entry to support efficient healthcare delivery. Additionally, I have an experience in CRM systems like Salesforce, which I've used to manage provider interactions, track communications, and drive operational improvements. My familiarity with key insurance portals—such as Availity, NaviNet, UHC, Cigna, and others—allows me to verify patients' coverage with ease.
Maintaining HIPAA compliance is a core priority in my work, ensuring all patient data is handled securely and ethically. I'm also skilled in the Microsoft Office Suite, leveraging tools like Excel for data analysis, Word for reporting, and Outlook for efficient communication. On the front lines, I manage outbound and inbound calls with a focus on exceptional customer service, resolving inquiries and building positive relationships with providers.
I'm passionate about contributing to a healthcare system that prioritizes accessibility and efficiency.
Verified
