Portfolio: -----------
PROFESSIONAL SUMMARY:
Detail-oriented professional with experience in back-office operations,
specializing in financial and retail dispute resolution. Skilled in managing case
investigations, ensuring compliance, and delivering accurate documentation
under deadlines. Adept at handling technical escalation calls with professionalism
and empathy, achieving customer satisfaction. Known for strong analytical skills,
attention to detail, and effective collaboration to improve processes and
efficiency.
SKILLS
o Customer-Centric Approach
o Conflict Resolution
o Team Collaboration
o Confidentiality and Integrity
o Customer Support
o Dispute Resolution
o Chargeback Prevention
o Fraud Detection
o Customer Escalation
o Process Improvement
o SLA Management
