Mari Jhoanna Antoinette Francisco, RPh, is a licensed pharmacist and certified healthcare virtual assistant with strong expertise in medication management, administrative support, and team coordination. She combines her clinical background with organizational and leadership skills to improve healthcare operations and patient care.
With experience supervising and training teams of healthcare virtual assistants, Jhoanna has successfully streamlined workflows, optimized EMR documentation, and facilitated insurance verification processes to ensure smooth operations. She has also managed complex administrative tasks, including compliance with HIPAA regulations, prior authorizations, and FMLA/SDI forms.
Her background as a Registered Pharmacist at Mercury Drug Corporation provided her with extensive experience in dispensing, patient counseling, regulatory compliance, and pharmacy coordination, which she now leverages in the virtual healthcare space.
She holds a Bachelor of Science in Pharmacy from Our Lady of Fatima University and has earned certifications in HIPAA, healthcare virtual assistance, and drug outlet licensing.
Strengths & Skills
- EMR systems: IntakeQ, SimplePractice, Practice Fusion
- Insurance verifications & prior authorizations (Alma, Headway, CMM)
- Team leadership, training, and staff onboarding
- HIPAA compliance and healthcare documentation
- Patient counseling, medication management, and pharmacy operations
- Administrative support: transcription, live scribing, scheduling, and compliance
