With over 8 years of experience in customer support and 2 years as a Service Desk Analyst, I bring a proven track record of delivering exceptional service across multiple channels. I’ve handled high-volume inbound calls, VIP chats, and complex ticket management with precision and empathy ensuring customer satisfaction and timely resolution.
In my Service Desk role, I’ve supported account provisioning, access management, and led critical P1 and P2 bridge calls, coordinating with cross-functional teams to restore services efficiently. I’m confident in managing high-pressure situations, documenting i-----------, and maintaining clear communication throughout the escalation process.
I’m known for my reliability, attention to detail, and ability to adapt quickly to new systems and workflows. Whether supporting end-users or collaborating with technical teams, I aim to be a dependable resource who keeps operations running smoothly.
