I'm a **System Administrator, Technical Support Specialist, and Tech Virtual Assistant** with hands-on experience managing IT infrastructure, providing end-user support, and building workflow automations that help businesses operate more efficiently.
I specialize in troubleshooting hardware, software, network, and system issues while maintaining secure and reliable IT environments. My experience includes administering Windows Server, Microsoft 365, Active Directory, VMware ESXi, backup solutions with Veeam Backup & Replication, NAS platforms such as TrueNAS and Synology, and firewall technologies including pfSense and FortiGate.
In addition to IT support, I build workflow automations using **n8n** to reduce manual work and improve operational efficiency. One of my automation projects receives reports through Telegram, uses AI to validate and extract structured information, automatically submits the data to Google Forms and Google Sheets, and sends confirmations back to users. I enjoy creating solutions that save time, minimize errors, and streamline day-to-day business operations.
### Core Skills
• Technical Support (Remote & On-site)
• IT Help Desk / Service Desk
• Windows Server Administration
• Microsoft 365 Administration
• Active Directory & Group Policy
• VMware ESXi Virtualization
• Network Troubleshooting (TCP/IP, DNS, DHCP, VPN)
• pfSense & FortiGate Firewall Management
• Veeam Backup & Disaster Recovery
• TrueNAS & Synology NAS Administration
• Hardware & Software Troubleshooting
• Remote Desktop Support
• n8n Workflow Automation
• AI-Assisted Business Process Automation
• Google Workspace Integration
I take pride in being dependable, detail-oriented, and proactive. Whether it's resolving technical issues, maintaining IT systems, or automating repetitive workflows, my goal is to deliver reliable solutions that improve productivity and support business growth.
I'm always eager to learn new technologies and expand my skill set. If you're looking for someone who can provide excellent technical support while also helping automate and optimize your business processes, I'd be excited to work with you.
Verified
