Results-driven Medical Virtual Assistant and Team Leader with 4+ years of experience leading customer service teams and supporting healthcare operations in fast-paced medical environments. Proficient in NovoClinical and PrognoCIS EHR systems, patient scheduling, medical documentation, and coordinating with healthcare providers, laboratories, imaging centers, and pharmacies. Skilled in managing high-volume patient communications, coaching tea-----------mbers, improving workflow efficiency, and ensuring HIPAA compliance while delivering exceptional patient care.
