Reliable and detail-oriented Freight Dispatcher and Logistics Virtual Assistant with 5+ years of logistics and customer support experience at UPS Supply Chain Solutions as a Freight Broker Assistant and Customer Chat Support Specialist, combined with hands-on experience supporting a U.S.based trucking company as an Admin/Dispatch Support and Load Planning VA.
Managing daily dispatch operations for a 53' flatbed owner-operator, including load planning, sourcing profitable freight, negotiating rates with brokers, coordinating pickups and deliveries, monitoring driver Hours of Service (HOS), and optimizing backhaul opportunities to maximize revenue while minimizing deadhead miles and keeping the truck moving efficiently.
Experienced in coordinating with brokers, shippers, carriers, drivers, and customers while ensuring smooth freight operations from pickup through final delivery. Strong understanding of FMCSA compliance, trucking operations, dispatch workflows, and transportation documentation.
I am highly organized, proactive, and comfortable working independently in fast-paced logistics environments where attention to detail and communication are essential.
Here’s how I can support your operations:
-Dispatching a 53' Flatbed Owner-Operator
-Load Planning & Route Optimization
-Load Sourcing & Freight Booking
-Rate Negotiation with Brokers
-Backhaul Planning & Revenue Optimization
-Driver Communication & Check Calls
-Hours of Service (HOS) Monitoring
-Fleet Management (Motive ELD)
-Shipment Tracking & Track-and-Trace
-Rate Confirmations & Load Documentation
-BOL, POD, COI & Shipping Document Management
-Carrier & Broker Communication
-Dispatch Operations & Load Coordination
-TMS Data Entry & Updates
-Accessorial Management (Liftgate, Residential, Limited Access, etc.)
-LTL & FTL Freight Quote Management
-Freight Class Identification
-RPM & Profitability Analysis
-Load Board Monitoring (DAT, DOFT, Truckstop, Trucker Tools)
-Carrier Sourcing & Vetting
-Customer Service (Chat, Email & Phone Support)
-SOP Compliance & Process Improvement
Transportation Compliance:
-FMCSA SAFER Carrier Verification
-USDOT Compliance
-UCR Registration
-IFTA & IRP Filing Support
-FMCSA Clearinghouse
-Drug & Alcohol Consortium Administration
-Random Drug Testing Coordination
Transportation Management Systems & Tools:
-DAT Load Board
-DOFT Load Board
-Trulos Load Board
-Ascend TMS
-Motive ELD
-Freight Class Calculator
-FMCSA SAFER
-Motus
-DocuSign
-Wave Bookkeeping
-Auris Payroll
Carrier & Customer Portals:
-TForce Freight
-Estes Express Lines
-Old Dominion Freight Line
-ABF Freight
-Bison Transport
-Day & Ross
-Fleetex Transport
-Skillex
-Various Carrier Tracking & Quote Portals
Communication & Productivity
-Google Workspace
-Microsoft Office
-Gmail
-Classic Outlook
-Freshdesk
-Salesforce
-Zoom Phone
-WhatsApp
-Viber
I take pride in keeping trucks loaded, minimizing deadhead miles, maximizing revenue, and building strong relationships with brokers, drivers, and customers. My goal is to provide dependable dispatch and logistics support that helps transportation businesses operate efficiently and profitably.
Verified