Results-driven professional with extensive experience in billing support, insurance verification, claims processing, and prior authorization support. Adept at navigating HIPAA compliance while delivering exceptional customer service across healthcare, e-commerce, and B2C environments. Skilled in handling inquiries via email, phone, and CRM platforms, resolving issues efficiently, and ensuring accurate benefits verification. Demonstrates strong proficiency in appointment setting, outbound sales, and lead generation, combined with the ability to communicate complex information clearly to clients. Technically proficient with data management, record keeping, and e-commerce platforms, leveraging strong organizational skills to improve workflow and enhance customer satisfaction. Recognized for problem-solving, conflict resolution, and maintaining high standards of accuracy and compliance in all interactions.
