I am a cloud engineer with 5 years of overall working experience in providing technical support and assessments, conducting patches and software installation updates and upgrades, and in providing troubleshooting and support to production optimization and well management. I am well versed in root cause analysis, software fault diagnostic, MS SQL databases, and PowerShell scripting. I consider myself a fast learner, a good problem solver, and possess organizational skills by handling multiple key roles in IT industry and application development.
Core Competencies:
• AWS Cloud Support • MS SQL Server • ServiceNow • Windows PowerShell ISE • Root Cause Analysis
• Resource Assessment • Management • Software Installation Update Testing
KEY SKILLS
? Highly experienced in troubleshooting complex problems tied to application maintenance.
? Experienced in managing and supporting cloud operations.
? Experienced in providing software fault diagnosis and resolve operational issues.
? Experienced in troubleshooting that pertains to cloud SaaS environments.
? Proficient in software application testing analysis, monitoring and resource assessment.
? Skilled in executing SQL script for troubleshooting data related issues.
? Skilled in installation of software updates, upgrades, patches and hotfixes.
? Advanced skills in MS Office suite and basic knowledge in programming.
? Proven communication and interpersonal skills working with the clients and stakeholders.
? Skilled in speaking and writing technical reports and guides.
