I’m a committed and results-oriented professional with 4 years working in customer service, team leadership, quality analysis, and a subject matter expert role. I perform well in high-pressure environments, and I am committed to providing exceptional customer service while helping my tea-----------mbers reach their full potential. I am an undergraduate of Business Administration Major in Business Management.
As a team leader and subject matter expert, I coached, monitored, and performed quality improvements that advanced efficiency and customer satisfaction. I have a quality assurance background, which enables me to identify patterns, provide actionable feedback, and maintain support service operations to exceptional levels. I’m tech-savvy, adaptable, and I continue to develop in every area of my life. I approach every role with a positive attitude, and I am eager to work with others to improve escalation handling, workflow refinements, and new employee training.
I look forward to working with an organization that appreciates quality work, collaboration, and a focus on customer service.
