Hi! I'm Mark Ruvil Villalon, a dedicated Virtual Assistant, Customer Service Specialist, and Operations Support Professional with over 6 years of experience in customer service, outbound sales, appointment setting, team leadership, and administrative support.
Throughout my career, I was directly promoted from Telephone Sales Representative to Team Leader, where I supervised teams of up to 35 agents. In this leadership role, I was responsible for coaching and mentoring members, monitoring KPIs, preparing performance reports, creating workforce schedules, handling customer escalations, and ensuring the team consistently met operational goals.
My background in sales, customer service, and leadership has equipped me with strong communication, problem-solving, and organizational skills. I enjoy helping businesses stay organized, deliver excellent customer experiences, and improve day-to-day operations. I am dependable, detail-oriented, and adaptable, with the ability to work independently while maintaining a high level of professionalism.
What I Can Do
Executive & Administrative Support
Customer Service (Phone, Email & Chat)
Appointment Setting
Calendar & Schedule Management
Inbox and Mail Management
CRM Management & Data Entry
Lead Qualification & Follow-up
Operations Support
Team Leadership & Coaching
Client Communication
Reporting & Performance Tracking
Sales Support
Tools & Platforms
Google Workspace (Docs, Sheets, Calendar & Drive)
Microsoft Office (Excel, Word, Outlook & PowerPoint)
Google Sheets
RingCentral
Five9
VICIdial
Convoso
Primo
Why Hire Me?
I bring strong communication skills, extensive customer service experience, and proven leadership in fast-paced BPO environments. I am organized, dependable, proactive, and committed to delivering accurate, high-quality work. I learn new tools quickly, adapt to changing priorities, and work effectively both independently and as part of a team.
I'm looking for a long-term opportunity where I can contribute to a company's success while continuing to grow professionally. Whether you need a Virtual Assistant, Executive Assistant, Operations Support Specialist, Customer Service Representative, Appointment Setter, or Customer Success Professional, I am ready to provide reliable support and become a valuable member of your team.
I look forward to helping your business grow!
Verified
