Detail-oriented and results-driven professional with 10+ years of experience in project management, process optimization, and customer-facing roles, transitioning into Shopify Virtual Assistant and e-commerce operations support. Adept at Shopify store management, order fulfillment coordination, inventory tracking, and delivering empathetic customer support that turns inquiries into positive brand experiences. Combines strong data analytics skills, proven ability to manage multiple concurrent tasks under tight deadlines, and a proactive communication style to keep online store operations running smoothly — from product listing and order processing to returns, refunds, and escalation handling.
