I turn conversations into CONVERSIONS while delivering seamless customer experiences every step of the way.
I am a customer support specialist, travel consultant, and appointment setter with a strong background in information technology. I specialize in communication, problem-solving, and research, allowing me to effectively handle diverse client needs.
I have hands-on experience in customer care, cold calling, and appointment setting handling inquiries, resolving concerns, and converting leads into opportunities. My experience with a major airline and a leading telecommunications company has strengthened my ability to deliver efficient and high-quality service.
I am a go-getter and problem-solver who can work with minimal supervision, always ensuring tasks are completed with accuracy and professionalism.
Areas I specialize in:
- Customer Care & Technical Support
- Cold Calling & Lead Generation
- Appointment Setting
- Travel Planning & Consultation
- Client Communication & Retention
Experience includes:
- Handling inbound and outbound calls, chats, and emails
- Resolving customer concerns and providing timely solutions
- Generating and nurturing leads through cold and warm outreach
- Scheduling appointments and managing calendars
- Assisting clients with travel planning and itinerary coordination
Tools & platforms:
- CRM Systems
- Dialers & Calling Tools
-Live Chat & Email Platforms
-Booking & Research Tools
Services I offer:
- Customer Support (Voice, Chat, Email)
- Cold Calling & Appointment Setting
- Lead Generation & Nurturing
- Travel Planning & Assistance
