I am a Customer Support Virtual Assistant with 6 years of BPO voice experience, specializing in collections, utility billing, home & auto insurance, and Amazon customer service, with 9 months as a Team Lead.I have experience handling high-volume inbound and outbound calls, resolving billing and account issues, assisting customers with payments, policy inquiries, and online orders, all while maintaining accuracy, professionalism, and
compliance.My background includes:2 years and 11 months in Collections, managing payment follow-ups, account resolutions, and customer negotiations10 months handling Utility Billing accounts, explaining bills, resolving disputes, and assisting with payments6 months supporting Home & Auto Insurance accounts, handling policy inquiries, coverage explanations, and billing questions3 months Amazon Customer Service, assisting online shoppers, managing inquiries, and providing solutions per company guidelines9 months as Team Lead, supporting agents, monitoring performance, and ensuring quality standardsI am proficient in Horizon and Citrix virtual desktop environments, CRM systems, and documentation tools, and I am highly comfortable handling sensitive customer information with
----------- I Offer:Inbound & Outbound Customer Support (Voice)Collections & Payment Follow-upsUtility Billing SupportHome & Auto Insurance Customer SupportAmazon Customer Service / Online Order SupportBilling Dispute ResolutionPolicy Explanation & Account AssistanceAppointment Setting & Call DocumentationI can help your business deliver professional phone support, resolve customer concerns efficiently, and maintain accurate records, ensuring a smooth and reliable customer experience.
