Adaptable and service-driven professional with over 7 years
of experience in customer and technical support across
telecommunications and BPO environments. Skilled in
resolving complex issues, managing escalations, and creating
positive customer experiences through empathy and efficient
problem-solving. Recognized for meeting performance
metrics, improving customer satisfaction, and maintaining a
calm, solution-oriented approach in high-pressure situations.
Also experienced in upselling and identifying customer needs
to enhance overall service value.
