Psychology graduate with experience in customer service, workforce analytics, and IT support. Seeking a full-time position where I can leverage my analytical, technical, and interpersonal skills to contribute to business operations and drive continuous improvement.
I am ITIL certified and experienced in using various tools and technologies such as Active Directory, VDI (Virtual Desktop Infrastructure), GoToAssist, Citrix Monitor, and ServiceNow. I have hands-on experience with SaaS troubleshooting and development, as well as Amazon Web Services (AWS) and Avaya CMS. I am also proficient in using Adobe Creative Cloud and Trello for management and collaboration tasks.
In terms of skills, I am fluent in English with excellent verbal and written communication abilities. I possess strong interpersonal skills, am highly tech-savvy, and proficient in both Microsoft Office and Google Workspace.
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