Hi, I’m Jose, an IT professional based in Cebu with over a decade of experience in global tech support and infrastructure. I began in helpdesk roles supporting 10+ international sites, where I honed fast problem-solving and clear communication—especially with non-technical users.
I’ve since expanded into server and network administration, deploying Windows Server, managing DHCP/DNS/file services, and building full VoIP systems with FreePBX—extensions, IVRs, queues, SIP trunks, and DID mapping included.
On the network side, I’ve set up firewalls from the ground up using FortiGate and SonicWall, configured secure VPNs, and installed and managed Cisco Layer 2/3 switches to meet PCI compliance.
Tech support is where I thrive—solving problems fast, keeping systems stable, and delivering real impact.
