I'm a dedicated professional with 5 years of experience in diverse customer service and operational roles. My career is defined by rapid advancement and a commitment to excellence.
Team Leadership & Compliance (2020–2024): I spent over 3 years at UPS, progressing from Customs Export Specialist to Subject Matter Expert, and finally to Team Leader, managing teams and operations.
Technical Support & Sales Validation (2024–Present): I joined IONOS to build my technical proficiency in web hosting (domains, products, billing). I was quickly promoted to Sales Consultant to validate transactions and maintain sales policy integrity.
I'm an adaptable professional with a strong history of promotion, ready to bring my leadership, technical knowledge, and policy focus to your team.
I’m highly proficient in Microsoft Applications such as Excel, Word, and PowerPoint, which I use extensively for reporting, data analysis, and presentation of performance metrics. My combined experience in technical support, leadership, reporting, and logistics allows me to adapt quickly, think critically, and contribute effectively to any organization.
++ Core Skills & Expertise ++
>Customer Support (Technical, Billing, Phone, Email & Chat)
>WebHosting & Domain Management System
>Sales Validation & Quality Assurance
>Reporting & Data Analysis
>Team Leadership, Coachings, Trainings & Mentorship
>Data Entry & Shipment Validation Broker in CHF
>Export Logistics Support - Brexit
>Microsoft Excel, Word, PowerPoint Proficiency
>Google Workspace Proficiency
>Process Improvement & Compliance Monitoring
>Performance & Operations Management
>Client Relations & Communications
>Company Engagement Leader and Event Coordinator
Verified
