I am a versatile IT Service Desk Analyst specializing in high-volume, multi-channel technical support. With a technical foundation built on Active Directory and Okta for identity management, and ServiceNow for streamlined i----------- resolution, I bridge the gap between complex technical issues and user-friendly solutions. Whether I’m navigating the telephony nuances of Amazon Connect or managing customer data within a CRM, my focus remains on minimizing downtime and maximizing user satisfaction.
