Customer-focused BPO professional with over 2 years of experience as a Travel Customer Service and Sales Agent. Skilled in assisting customers with flight bookings, itinerary changes, cancellations, refunds, and travel-related inquiries while delivering exceptional service through phone, email, and chat. Experienced in handling high-volume customer interactions, resolving complex issues, and identifying sales opportunities such as upgrades and travel packages. Strong communication, problem-solving, and relationship-building skills with a proven ability to work in fast-paced environments, meet performance targets, and provide a seamless customer experience. Dedicated, adaptable, and committed to delivering efficient, accurate, and customer-first support.
