I have strong skills in operations management, customer service, accounting assistant, billing assistant, AR, AP, and underwriting support. I'm experienced in handling data, processing documents accurately, and coordinating with different teams to ensure smooth workflow and excellent client experience.
As a worker, I want to be known for being reliable, detail-oriented, and dedicated to quality results. I take pride in doing my job efficiently, maintaining professionalism, and continuously learning to improve my performance.
Commercial Lines, providing high-level administrative and operational support to Underwriters and Brokers. Ensured 100% alignment with internal guidelines and state compliance standards while managing a diverse portfolio of business.
Workflow Optimization: Executed precise data entry for new business submissions utilizing EZLynx and ALIS (All Lines Insurance Suite), ensuring data integrity and rapid turnaround for underwriter review.
Full Lifecycle Management: Managed the end-to-end processing of endorsements, cancellations, non-renewals, and reinstatements, maintaining seamless continuity from submission to issuance.
Multi-Line Expertise: Facilitated quoting and binding activities for a complex range of products, including General Liability, Property, Excess, Commercial Auto, Garage, Cannabis, BOP, and Inland Marine.
Risk Mitigation: Streamlined risk assessment by ordering/monitoring inspections and conducting detailed reviews of loss run histories to support informed underwriting decisions.
Retention & Portfolio Growth: Drove renewal outcomes by managing proactive solicitations and follow-ups, ensuring high retention rates through consistent broker engagement.
Regulatory Compliance: Authored and distributed legal notices (Cancellations, Non-Renewals) in strict adherence to Service Level Agreements (SLAs) and statutory requirements.
