Welcome to My Profile!
With almost 2 years of experience in the healthcare BPO industry, I primarily focus on providing top-notch customer service. I understand that customer satisfaction is paramount in today's business world, and I am dedicated to ensuring that every interaction is positive, efficient, and effective.
Overall, my goal is to help your organization grow and prosper by providing exceptional service. With my expertise and dedication, I can help you achieve your goals and build lasting relationships.
Let’s connect and collaborate to achieve your goals!
CORE CUSTOMER SERVICE SKILLS
• Multitasking and time management
• Verbal and written communication
• Patience and empathy
• Attention to detail
• Efficient data entry and accurate documentation
• Quality assurance compliance
• Problem-solving and conflict resolution
HEALTHCARE-SPECIFIC SKILLS
• Medical and Non-Medical Transportation Coordination (ModivCare)
• Virtual diagnostic testing support and guidance (eMed)
• Insurance verification and eligibility checks
• Familiarity with healthcare privacy laws (HIPAA)
• Medical terminology basics
• Scheduling and appointment management
TOOLS & SOFTWARE
• Circulation
• Google Search
• Genyses
• Huddle Memo
• CRM Call Tracker
• Escalation App
• eMed Production & Link
• Microsoft Outlook
• Citrix
• LCad
• Microsoft Teams
• Proctor Escalation
• Amazon Connect
