With over 8 years of experience in the BPO industry, I have developed a strong background in customer service, patient support, dispute handling, and account management across diverse sectors including healthcare, telecommunications, and e-commerce.
In my most recent role as a Patient Support Representative at Unify CX, I handled both inbound and outbound calls to assist patients with diabetic supply orders, billing concerns, and documentation needs while ensuring compliance with HIPAA and Medicare regulations. Prior to that, I worked as an Account Specialist for eBay Seller Support at Teletech and as a Customer Support Representative for AliExpress, where I handled order issues, dispute resolution, returns, and listing support via chat and email.
My ability to multitask, solve problems efficiently, and maintain professionalism under pressure has allowed me to consistently meet performance metrics and contribute to high customer satisfaction. I am also comfortable using various CRM and communication tools, including callshaper , episode alerts, teams , and UHC portal, etc.
I am excited about the opportunity to bring my experience, attention to detail, and customer-first mindset to your team. I would welcome the chance to discuss how I can contribute to your organization’s success.
