Experienced healthcare operations professional with a solid background in the BPO industry, specializing in healthcare account management, customer support, and virtual administrative tasks. Proven track record of success as a Supervisor, Subject Matter Expert, and Customer Service Representative, leading teams and ensuring top-quality service delivery.
Skilled in eClinicalWorks (eCW) workflows—including patient chart management, scheduling, insurance verification, and claim-related support—along with strong capabilities in documentation accuracy, communication, and HIPAA-compliant handling of patient information. Adept at supporting healthcare professionals in delivering efficient and compassionate care through organized virtual assistance.
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