Admin Assistant with a strong background in customer service, quality analysis, and virtual assistance across various industries, including insurance, healthcare, and NDIS services. Proven ability to lead teams, manage performance, and ensure compliance with industry standards. Skilled in appointment setting, CRM tools (Zoho, Trello), client onboarding, and conflict resolution. Adept at delivering high-quality support, improving operational efficiency, and maintaining strong client relationships in both remote and on-site environments.
