I am a results-driven professional specializing in Trust & Safety and high-volume Customer/Technical Support, blending meticulous policy enforcement with empathetic user engagement. My most recent role involved conducting in-depth Risk Assessments to resolve complex issues like account compromises and scams, ensuring strict Data Accuracy and User Privacy while managing high-volume ticket queues (Zendesk). I am adept at delivering front-line technical assistance, utilizing Empathetic Communication, and synthesizing actionable user feedback to drive continuous Process Improvement and enhance platform reliability.
My diverse background, including operational experience in fitness management and live event production, has honed my adaptability, problem-solving, and teamwork skills. I thrive in fast-paced environments, consistently meet goals, and leverage my technical literacy and collaborative mindset to be a key contributor who is focused on maintaining secure, positive, and efficient user experiences across all platforms.
