IT professional with 3+ years of experience in technical support, web development, and QA testing, including exposure to MSP and ITSM environments. Proficient in SQL, Python scripting, hardware troubleshooting, and application support. Familiar with ITIL-aligned practices such as i----------- management, change validation, ticket escalation, and user acceptance testing (UAT). Experienced in basic ETL processes using SQL and Python for data extraction, transformation, and reporting. Proven ability to resolve technical issues, support users, and document processes effectively. Hands-on experience with CRM systems such as HubSpot for managing client communication and ticket tracking within MSP and ITSM workflows
