Compassionate and detail-oriented Remote Customer Support Specialist | Healthcare
With over 2 years of experience in U.S.-based healthcare settings, I provide exceptional support to patients and healthcare providers via phone, email, and chat. Skilled in handling inquiries related to appointments, insurance eligibility, billing, claims, and general patient assistance, I ensure accurate and timely resolutions while maintaining high customer satisfaction (CSAT).
Proficient in EHR/EMR systems, CRM platforms, and healthcare tools, with a strong understanding of HIPAA compliance and patient confidentiality. Recognized for excellent communication, empathy, problem-solving, and conflict resolution, delivering positive and professional experiences to patients, caregivers, and healthcare teams.
Highly organized, reliable, and remote-ready, with the ability to work independently while collaborating effectively with cross-functional teams to enhance service quality and operational efficiency.
