Customer Service Representative with over 12 years of experience delivering high-quality support to global customers via phone, email, and live chat. Recognized as a Subject Matter Expert, with a strong track record in handling escalations, resolving complex issues, and consistently maintaining high levels of customer satisfaction.
Extensive experience in Amazon and telecommunications support, with a proven ability to meet and exceed key performance metrics, including CSAT, AHT, and overall KPIs. Known for clear and professional communication, strong empathy, and effective problem-solving in fast-paced, high-volume environments.
A dependable team player with leadership experience, committed to continuous improvement and service excellence. Additionally, completed Virtual Assistant training with hands-on experience in various CRM systems, enhancing my ability to manage client data efficiently and support daily operations with accuracy and professionalism.
