Business Operations • Process Improvement • Learning & Development
Need someone who can support your operations, customers, projects, and day-to-day business functions?
I am an Operations, Executive Support & Customer Experience Professional with 15+ years of experience supporting business operations, SaaS support, e-commerce operations, customer experience, technical support, and learning programs. Throughout my career, I have supported organizations by improving workflows, coordinating business operations, managing customer and stakeholder relationships, developing training and knowledge resources, and contributing to operational efficiency in remote and fast-paced environments.
My expertise includes:
Operations & Administrative Support
Executive Support & Coordination
Customer Experience & Escalation Management
Customer & Technical Support
Shopify & E-Commerce Operations
CRM Administration & Support
SOP Development & Process Improvement
Reporting & Data Analysis
Project & Program Coordination
LMS Administration
Learning & Development
Training, Coaching & Onboarding
Knowledge Base Development
Vendor, Supplier & Stakeholder Coordination
My background includes SaaS and POS support, Shopify store operations, customer support management, CRM administration, onboarding and training programs, instructional design, operational documentation, stakeholder communication, inventory and asset management, procurement support, and cross-functional initiatives that improve operational effectiveness and customer experience.
I have experience working with Shopify, Zendesk, HubSpot, SAP CRM, Intercom, Aircall, Klaviyo, Mailchimp, Microsoft 365, Google Workspace, SharePoint, Jira, Asana, Trello, Confluence, and various LMS, SaaS, POS, and ticketing platforms.
Known for strong organization, attention to detail, adaptability, and a proactive approach, I am comfortable working independently, managing multiple priorities, and supporting business growth through reliable execution, continuous improvement, and customer-focused solutions.
