* Monitor alerts received using ticketing system (ServiceNow)
* Analyze customer-reported issues
* Manage i-----------, service requests, change requests
* Provide troubleshooting and collaborates with various team globally for ticket resolution
* Investigating errors/issues for every alerts received (Grafana, Dynatrace, Splunk, Azure)
* Escalate to the appropriate team when needed
* Provide quality support for every customer
