Hi! I’m Renz. I help business owners keep their day-to-day operations running smoothly by taking care of customer support, basic admin, and social media tasks.
My background comes from corporate BPO customer care as a CSR II—where I spent time handling billing questions, technical troubleshooting, and customer concerns—alongside real-world experience managing daily inventory and shift operations for a local eatery. On top of that, I’m very comfortable navigating social media platforms (Facebook, Instagram, TikTok) and using Canva to put together clean graphics and written captions.
Where I Can Step In to Help:
Customer Care & Support: Handling incoming customer inquiries, billing questions, and basic technical troubleshooting across email, chat, or phone with patience and accuracy.
Daily Admin & Operations: Keeping track of inventory, organizing daily notes/schedules, and helping with routine back-office tasks.
Social Media Support: Scheduling posts, writing clear and engaging captions, designing simple graphics in Canva, and monitoring comments/messages.
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Remote Workspace Setup:
Internet: High-speed fiber internet connection
Power & Reliability: Dedicated UPS power backup (keeps modem/router and workstation powered during power flickers or outages)
Environment: Quiet, dedicated home workspace
Availability: Flexible to align with US, UK, or AU business hours
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If you’re looking for someone reliable, adaptable, and ready to take daily tasks off your plate, feel free to reach out!
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