A dedicated professional with 12+ years of experience in Customer Support and Software Quality Assurance, focused on process improvement, team leadership, and service excellence. Experienced in managing customer databases, supervising QA testing, and ensuring accurate data processing to deliver reliable systems and high-quality client support.
Strong background in team training, task delegation, and performance monitoring, with a consistent focus on quality, efficiency, and customer satisfaction. Skilled in documentation, reporting, issue resolution, and cross-functional coordination to support business goals in fast-paced, remote environments.
