Hello and welcome! My name is Sharmaine Advincula, but you can call me Maine. I’m a dependable and detail-oriented Virtual Assistant with over three years of hands-on experience supporting Shopify and dropshipping businesses. I handle customer emails and chats, manage orders, refunds, returns, exchanges, subscriptions, and make sure customers feel heard and well taken care of every step of the way.
I’m comfortable working in Shopify Admin and CRMs such as Gorgias, Zendesk, HubSpot, and Intercom, where I manage daily ticket queues, keep records accurate, and follow SOPs closely. I also handle payment issues and disputes across Stripe, PayPal, Klarna, Shopify Payments, and American Express, including chargeback documentation and basic fraud review.
With a background in Hospitality Management, I bring a strong service mindset, clear written communication, and a calm, solutions-focused approach. I’m trusted with sensitive customer and financial data, work well independently, and take pride in being reliable, organized, and easy to work with. My goal is simple: to support your business efficiently while delivering a great customer experience.
