Customer Service/Chat Support VA with administrative skills

My name is Emmanuel Lladoc. You can call “Emman” (ehm-man).

I have mastered the art of staying ahead of tasks without needing to be managed, ensuring that nothing ever falls through the cracks whether I am answering through email and phone calls.

I am comfortable working over the phone and pride myself on maintaining a professional, friendly demeanor that immediately builds trust with customers.

I am excited to contribute my experience to your company. I can give my exceptional quality of work and fully available during business hours to ensure real-time supports

Here’s how I solve your business pain points:

-Fast, Friendly, and Efficient Support: I handle inbound/outbound calls, emails, and live chats with professionalism and care, ensuring quick resolutions that keep customers happy and loyal.

-Reduce Negative Reviews: By skillfully resolving complaints and billing issues, I’ve helped businesses cut down customer churn and boost satisfaction rates up to 90%.

Core Areas of Expertise:

°Customer Support across Email, Phone, and Chat
°Administrative Support and Virtual Assistance
°Data Entry, Research, Record and Document Management

Results You Can Expect:

~90%+ Customer Satisfaction (CSAT) rates
~30% faster average ticket resolution time

Let’s work together to create a world-class customer experience that keeps your clients coming back! I’m ready to help you delight your customers, streamline your operations, and grow your business.