Insurance Verification Specialist
• Verified patient eligibility, coverage, and benefits for dental services.
• Handled inbound and outbound calls to confirm insurance information.
• Updated and maintained accurate patient insurance records.
• Ensured HIPAA compliance in all transactions.
• Supported the billing team with claims processing and denial resolution, improving operational efficiency.
Admin Support
• Assisted customers daily, addressing inquiries and ensuring a positive customer experience.
• Processed cash, POS, and digital payments with accuracy and compliance with financial procedures.
• Resolved customer issues promptly, improving customer satisfaction and retention.
• Supported inventory control, product display maintenance, and stock replenishment.
• Collaborated with tea-----------mbers to achieve daily sales targets and streamline store operations.
• Performed effectively in a fast-paced, high-volume environment, managing multiple tasks efficiently.
Tools Proficiency
• Microsoft Office Suite
• Google Apps
• EHR/EMR System
• Zoom
• Call Tools
• Vici Dial
• Canva
