I am an Senior Analyst, Application Support and IT Specialist with strong experience in payment gateway integration, technical support, API troubleshooting, and system analysis. I am known for my ability to investigate complex transaction issues, provide clear technical guidance to merchants and partners, and deliver fast, reliable solutions.
Throughout my roles at iPay88 Philippines and Dragonpay Corporation, I have developed deep expertise in REST/SOAP APIs, SQL scripting, system monitoring, Postman testing, and merchant integration support. I handle both internal and external escalation professionally—creating incident reports, preparing CRA/RFCs, performing simulations, and supporting development testing when needed.
I bring a well-rounded technical skillset, with knowledge in multiple programming languages (VB6, C#, .NET, PHP, Python, React.js), API structures (XML/JSON), web development, QA automation basics, and strong proficiency in database queries and reporting. I am also adaptable, capable of performing field support, hardware troubleshooting, and network configuration from earlier roles.
As a professional, I want to be known as someone who is:
• Reliable and solutions-oriented – the person colleagues and merchants can depend on for fast and accurate technical assistance.
• Detail-driven and analytical – able to investigate issues thoroughly and provide actionable insights.
• Technical but customer-friendly – able to explain complex technical topics clearly and professionally.
• Resourceful and proactive – always looking for process improvements, system enhancements, and automation opportunities.
• Dedicated to continuous learning – consistently improving skills in programming, APIs, and QA automation.
I aim to be recognized as a highly competent Application Support/IT Specialist who bridges the gap between technical teams and clients, ensuring seamless integrations, stable systems, and excellent merchant experience.
Verified
