Medical Virtual Assistant with 9+ years of experience supporting major U.S. healthcare providers, including Blue Shield of California, Aetna, Centene, BriovaRx/Optum Specialty Pharmacy, and multiple Medicare/Commercial plans. Skilled in patient support, benefits verification, medication coordination, claims resolution, prior authorization intake, and provider communication.
Highly trained in HIPAA-compliant workflows, escalations, quality auditing, and team leadership. Strong analytical, communication, and documentation skills with the ability to improve processes, support clinical teams, and deliver excellent patient experience.
